Automation promises efficiency, but not every task benefits. Some processes should be simplified or eliminated first; others depend on human judgment that software cannot yet replace.
The process is unstable
If the steps change every month, the cost of maintaining automation may exceed the benefit.
The volume is low
A task performed a few times a year rarely justifies the setup and maintenance effort.
Judgment is the value
Negotiations, sensitive customer conversations and complex exceptions still benefit from human attention.
Key takeaways
- The process is unstable
- The volume is low
- Judgment is the value
